+ What kind of glue can be used for assembly?
Standard white glue, a liquid glue stick or fast drying glue will do.
+ Do you have instructions in other languages?
Yes, I have! Please contact me at firstname.lastname@example.org and I'll send translated instructions by email.
+ I've lost the assembly instructions!
Don't panic! Please contact me at email@example.com and I'll send the instructions by email.
+ Can I order a product in my favorite colour?
Yes, no problem! Please send me an email at firstname.lastname@example.org with your favorite product and colour.
+ Can you do custom designs?
If you do have a template, sure! Please contact me at email@example.com. New custom designs, at this time, I can only do for larger orders, but you're always welcome to share your ideas with me.
+ Where can I buy the Volka Products?
Volka Products are exclusively available through this online store. All products are produced and stored in The Netherlands. That's why I can guarantee the best prices and services.
+ What about shipping costs and returns?
I offer FREE shipping worldwide, with tracking number. Returns are accepted within 30 days after you receive your order. Return costs are not covered.
However some countries has been excluded because of the high shipping costs, sorry! If you can't order but willing to pay additional shipping costs (app. 6-10 euro), please contact me and I will be pleased to ship. No problem!
International Shipping: all duties, taxes and fees associated with merchandise coming into your country are the buyer's responsibility.
+ What about delivery times?
- Levering Nederland & België: 1-2 Werkdagen
- Lieferung Deutschland: 2-4 Geschäftstage
- Delivery United Kingdom: 4-5 Business Days
- Livraison France: 5-6 Jours Ouvrables
- Delivery time WorldWide: I will process the order within 2 business days. Once the order ships, it may take 2-10 business days for the order to arrive, depending on destination country (and depending on current shipping restrictions). However, most orders arrive within 2 weeks.
+ I have other questions...
I'm happy to help! Please contact me at firstname.lastname@example.org and I'll get back to you within 24 hours.