+ What kind of glue can be used for assembly?
Standard white glue, a liquid glue stick or fast drying glue will do.
+ Do you have instructions in other languages?
Yes, I have! Please contact me at email@example.com and I'll send translated instructions by email.
+ I've lost the assembly instructions!
Don't panic! Please contact me at firstname.lastname@example.org and I'll send the instructions by email.
+ Can I order a product in my favorite colour?
Yes, no problem! Please send me an email at email@example.com with your favorite product and colour.
+ Can you do custom designs?
If you do have a template, sure! Please contact me at firstname.lastname@example.org. New custom designs, at this time, I can only do for larger orders, but you're always welcome to share your ideas with me.
+ Where can I buy the Volka Products?
Volka Products are exclusively available through this online store. All products are produced and stored in The Netherlands. That's why I can guarantee the best prices and services.
+ What about shipping costs and returns?
I offer FREE shipping worldwide, with tracking number. Returns are accepted within 30 days after you receive your order. Return costs are not covered.
Note International Shipping: all duties, taxes and fees associated with merchandise coming into your country is the buyer's responsibility.
+ What about delivery times?
- Levering Nederland & België: 1-2 Werkdagen
- Lieferung Deutschland: 2-4 Geschäftstage
- Delivery United Kingdom: 4-5 Business Days
- Livraison France: 5-6 Jours Ouvrables
- Delivery time WorldWide: I will process the order within 2 business days. Once the order ships, it may take 2-10 business days for the order to arrive, depending on destination country (and depending on current shipping restrictions). However, most orders arrive within 2 weeks.
Note: PRE-ORDERS will take app. 2 weeks to arrive.
+ I have other questions...
I'm happy to help! Please contact me at email@example.com and I'll get back to you within 24 hours.