Frequently Asked Questions
What kind of glue can be used for assembly?
Standard white glue, a liquid glue stick or fast drying glue will do. I prefer Tacky Glue.
Do you have instructions in other languages?
Yes, I have! The instructions are with pictures and available in English, French, German, Spanish and Dutch. Please contact me at and I'll send translated instructions by email.
I've lost the instructions!
Don't panic! Just contact me and I'll send the instructions by email.
Can I order a product in my favorite colour?
Yes, no problem! Please send me an email at email@example.com with your favorite product and colour.
Can you do custom designs?
If you do have a template, sure! Please contact me. New custom designs, at this time, I can only do for larger orders, but you're always welcome to share your ideas with me.
How about sustainablility?
Volka loves beautiful things and likes to share them. In my shop, products exclusively designed for or by Volka. My studio and warehouse are located in the Netherlands (Huizen) and all my products are produced locally.
You may find a building sheet printed a little crooked in your kit. As long as it is still perfectly usable, we will not throw it away.
Besides this I do my best to reduce waste by recycling all the rest materials into new products and little handmade gifts. In this way every piece of paper gets a second life.
Please also take care of the environment and recycle your waste as much as possible.
I have other questions...
I'm happy to help! Please contact me at firstname.lastname@example.org and I'll get back to you within 24 hours.
Shipping costs & Delivery time
+ What about shipping costs?
I offer FREE shipping worldwide, with tracking.
PS: some countries have been excluded because of the high shipping costs, sorry! If you can't order but willing to pay shipping costs (app. 6-10 euro), please contact me and I will be pleased to ship. No problem!
International Shipping: all duties, taxes and fees associated with merchandise coming into your country are the buyer's responsibility.
+ How will my order be shipped?
My items are shipped via DHL, DPD or PostNL, with tracking number, and arrive in an envelope or box.
+ How long will it take to ship my order?
- Levering Nederland & België: 1-2 Werkdagen
- Lieferung Deutschland: 2-4 Geschäftstage
- Delivery United Kingdom: 4-5 Business Days
- Livraison France: 5-6 Jours Ouvrables
- Delivery time WorldWide: I'll process the order within 2 business days. Once the order ships, it may take 2-10 business days for the order to arrive, depending on destination country (and depending on current shipping restrictions). However, most orders arrive within 2 weeks.
+ What is your return policy?
Don't worry, I offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase, simply contact me within 30 days of receiving your order. You can cancel without giving any reason. You will receive the full purchase amount of the returned items. Only the costs of returning are for your own account. I advise you to return the package with a track & trace code. The amount due will be transferred within 14 days as soon as I have received your return shipment.
How can I pay?
At check out you will automatically be given the option to choose your payment method and you can pay within the secure environment of your own bank.
✓ Klarna Afterpay (pay on time to avoid extra costs - 18+)
✓ Credit Card (MasterCard, Visa, Amex, etc.)
✓ Apple Pay
✓ Google Pay
✓ Bank transfer: transfer payment to account NL98 KNAB 0504 2671 91 (BIC: KNABNL2H) att. of Volka in Huizen, stating the order number.
+ What is your return policy?
Don't worry, I offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase, simply contact me. You have the right to cancel your order within 30 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing Volka.
When you return the entire order, you will receive the full purchase amount, including any paid shipping costs. If you return part of your order, only the amount of the returned product will be refunded to your account. Only the costs for returning are for your own account. Consult the website of your carrier for the rates. Always wrap the product, this can also be done in a (plastic) bag. I advise you to return your parcel with a track & trace code.
If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to Volka. To exercise this right, please contact me. I will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.
Would you like to become a reseller of my Papercraft Kits? Great! I'm always looking for enthusiastic retailers who are interested in selling my products.
Send an email with your company details to email@example.com or have a look at my B2B-catalogs ...
... via Faire:
• minimum order € 100 • 30/60 days payment • free shipping over € 300 •
Interested in dropshipping? Just contact me »
Send me a message at firstname.lastname@example.org or use the form below.
VOLKA Middenweg 9C, 1271AS Huizen, The Netherlands
email@example.com, +31615002682, KvK 34136957, VAT NL002103805B34