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This week: 🔥 FREE shipping 🔥

This week: 🔥 FREE shipping! 🔥

    Frequently Asked Questions

    PAPERCRAFT

    + What kind of glue can be used for assembly?
    Standard white glue, a liquid glue stick or fast drying glue will do.

    + Do you have instructions in other languages?
    Yes, I have! Please contact me at info@volka.nl and I'll send translated instructions by email.

    + I've lost the assembly instructions!
    Don't panic! Please contact me at info@volka.nl and I'll send the instructions by email.

    + Can I order a product in my favorite colour?
    Yes, no problem! Please send me an email at info@volka.nl with your favorite product and colour

    + Can you do custom designs?
    If you do have a template, sure! Please contact me at info@volka.nl. New custom designs, at this time, I can only do for larger orders, but you're always welcome to share your ideas with me. 

    GENERAL

    + Where can I buy the Volka Products?
    Volka Products are exclusively available through this online store. All products are produced and stored in The Netherlands. That's why I can guarantee the best prices and services.

    + What about shipping costs and returns?
    I offer FREE shipping worldwide, with tracking number. Returns are accepted within 30 days after you receive your order. Return costs are not covered.
    Note International Shipping: all duties, taxes and fees associated with merchandise coming into your country is the buyer's responsibility. 

    + What about delivery times?

    • Levering Nederland & België: 1-2 Werkdagen
    • Lieferung Deutschland: 2-4 Geschäftstage
    • Delivery United Kingdom: 4-5 Business Days
    • Livraison France: 5-6 Jours Ouvrables

    • Delivery time WorldWide: I will process the order within 2 business days. Once the order ships, it may take 2-10 business days for the order to arrive, depending on destination country (and depending on current shipping restrictions). However, most orders arrive within 2 weeks.

    Note: PRE-ORDERS will take app. 2 weeks to arrive.

    + I have other questions...
    I'm happy to help! Please contact me at info@volka.nl and I'll get back to you within 24 hours. 

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