Guarantee, Service & Complaints
Guarantee
Satisfied customers are very important to me and I stand 100% for my products. (Naturally, as I make almost everything myself). Service is therefore my number one priority. I also do my best to deliver your order to you in top condition. However, it sometimes happens that a package is damaged during transport or that something else happens that entitles you to a warranty claim. If you discover or should discover a defect in the product, you must contact me within a reasonable period of time. A reasonable period is in any case two months. If the defect is within guarantee, I will repair or replace it free of charge.
Service
Did you accidentally make a mistake? No stress, just contact me, then I will help you out. Even if a part needs to be replaced. I will be pleased to send it to you!
Is your product is not satisfying? Please just contact me also. I will solve it with you to turn your complaint into a positive experience.
Complaints
It can always happen that something doesn't go quite as planned. I advise you to first make complaints known to me by
emailing. If this does not lead to a solution, it is possible to register your dispute for mediation via
Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the
ODR platform of the European Commission. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.
