+ What about shipping costs?
I offer FREE shipping worldwide, with tracking.
However some countries has been excluded because of the high shipping costs, sorry! If you can't order but willing to pay additional shipping costs (app. 6-10 euro), please contact me and I will be pleased to ship. No problem!
International Shipping: all duties, taxes and fees associated with merchandise coming into your country are the buyer's responsibility.
+ How will my order be shipped?
My items are shipped via DHL or PostNL, with tracking number, and arrive in an envelope or box.
+ How long will it take to ship my order?
- Levering Nederland & België: 1-2 Werkdagen
- Lieferung Deutschland: 2-4 Geschäftstage
- Delivery United Kingdom: 4-5 Business Days
- Livraison France: 5-6 Jours Ouvrables
- Delivery time WorldWide: I'll process the order within 2 business days. Once the order ships, it may take 2-10 business days for the order to arrive, depending on destination country (and depending on current shipping restrictions). However, most orders arrive within 2 weeks.
+ What is your return policy?
No worries, I offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase simply contact me within 30 days of delivery of your item and I'll gladly walk you through returning your order to me for a refund. Return costs are not covered.
+ I have other questions...
I'm happy to help! Please contact me at info@volka.nl and I'll get back to you within 24 hours.
